Troubleshooting
      Back to home
      1. Support Center
      2. Broaster Pressure Fryers
      3. Troubleshooting

      Operator Pressure Fryer Troubleshooting

      Basic troubleshooting scenarios that an Operator can try before calling out a service technician

      Below are a few troubleshooting actions for a Broaster Pressure Fryer. Click on the desired heading to jump to that section, or scroll down.

      Filter Motor & Filtering Issues

      Heating Issues

      Pressure Issues

      Controller Issues

       

      Filter Motor & Filtering Issues
      Issue Troubleshooting Steps
      Filter motor is not running

      Press red reset button on the back of the motor
      • Press the button firmly to reset the motor

      • Attempt to run the filter

      If issue persists, call for Service.
      If the motor is just humming, but not running

      Try turning the filter on and off up to 10 times from the Filter Tab on the SmartTouch Touch Screen Controller to get the motor unstuck.

      If issue persists, call for Service.
      Motor is running, but is not bringing up the oil from the filter pan

      Make sure filter pan is clean and components are installed properly
        Reference How to Assemble a Filter Pan

      Make sure the filter tube on the pan fully inserted into suction line

      Make sure o-ring on filter tube is installed and in good condition


      Check for suction at the suction line
      • If no suction, call for Service.
      • If suction is present, clean out filter pan and
          try again with fresh filter paper and media
      • Make sure that filter screen is under the filter
          paper

      If issue persists, call for Service.
      Drain Valve is not opening

      Make sure that Pressure Valve is in the “Open” position with the orange drain handle up.


      If issue persists, call for Service.
      Oil is not draining

      Make sure drain valve is open
      • Orange handle should be pointing straight up


      Use ram-rod to push crumbs through the drain valve
      • All crumbs must be removed every time you filter to ensure the drain valve remains clear
      If issue persists after the above steps are followed, call for Service.

      Heating Issues
      Issue Troubleshooting Steps
      Unit is not heating - temperature is not rising

      Ensure the unit is on the Cook Tab


      Turn unit OFF then ON and check to see if the pilot and burner lite
      • An igniter should glow for just a few seconds, then the pilot should light, then the main burner

      If igniter doesn’t glow, make sure the wires are plugged into the gas valve properly
      • If all wires are plugged in properly, call for Service.


      If the igniter glows, but no pilot lights
      • Check that the manual shut-off valves in the gas lines are all open
      • Make sure that the gas line is properly connected to the back of the unit
      • Ensure that there are no fans causing an air current under the unit

      If issue persists, call for Service.

      Pressure Issues
      Issue Troubleshooting Steps
      Unit is not building pressure into the green area on the pressure gauge

      Make sure that enough product is being cooked
      • At least 6 mixed pieces for the Broaster 1800 or 10 mixed pieces for the Broaster 2400


      Make sure that oil is up to proper temperature
      Check that the O-Ring is properly installed on the cover


      Determine where the steam is escaping
      • If coming from exhaust stack before up to proper pressure (min. 10 PSI), open and close valve several times in an attempt to clear debris from the valve

      If issue persists, call for Service.
      Pressure Valve is not closing

      Make sure that drain valve handle is all the way closed.
      • Handle should point straight to the right


      If issue persists, call for Service.

      TouchScreen Controller Issues
      Issue Troubleshooting Steps
      Screen is blank with blue bar across top of screen reading “Calibrate Touch Screen”

      Press small red box at upper left-hand corner of screen for one second
      • Box will move to upper right-hand corner of screen
      Press red box again for one second
      • Box will move to lower left-hand corner of screen
      Press red box again for one second
      • Calibrate Screen will disappear and be replaced by the “Check Oil Level” screen

      If issue persists, call for Service.
      Buttons on the screen are unresponsive

      Turn power switch to Off
      Turn power switch to On while holding one finger on the middle of the screen
      • Calibrate Screen will appear
      Follow steps for calibrating the touch screen outlined above

      If issue persists, call for Service.
      Screen is completely blank

      Check that Power Switch is turned to On position
      Check that the power cord is plugged into proper receptacle
      Check that the circuit breaker isn’t tripped


      If issue persists, call for Service.