--- title: Operator Pressure Fryer Troubleshooting description: Basic troubleshooting scenarios that an Operator can try before calling out a service technician --- [Skip to content](https://help.broaster.com/operator-pressure-fryer-troubleshooting#main-content) English Show submenu for translations ![Broaster\_Equipment\_Logo\_Color-2.png\]](https://help.broaster.com/hs-fs/hubfs/Broaster_Equipment_Logo_Color-2.png?height=40&name=Broaster_Equipment_Logo_Color-2.png) Open main navigation Close main navigation - English Show submenu for translations - Visit broaster.com Visit broaster.com Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Support Center](https://help.broaster.com/?hsLang=en) 2. [Broaster Pressure Fryers](https://help.broaster.com/broaster-pressure-fryers?hsLang=en) 3. [Troubleshooting](https://help.broaster.com/broaster-pressure-fryers?hsLang=en#troubleshooting) # Operator Pressure Fryer Troubleshooting ## Basic troubleshooting scenarios that an Operator can try before calling out a service technician The team at Broaster Company has put together two handy resources to help in troubleshooting your Broaster Pressure Fryer.  [Click here to view our handy Pressure Fryer Troubleshooting Guide](https://broaster.com/wp-content/uploads/Operator_Troubleshooting.pdf) [Visit our You Tube Playlist to watch our Service Team walk through troubleshooting.](https://www.youtube.com/playlist?list=PLXNTBmu2YrQL4-sWJje2PgQLKgMoHGt85)    Or view within this window below: Click on the desired heading to jump to that section, or scroll down. **[Filter Motor & Filtering Issues](https://help.broaster.com/operator-pressure-fryer-troubleshooting#Filter_Issues)** [**Heating Issues**](https://help.broaster.com/operator-pressure-fryer-troubleshooting#Heating_Issues) [**Pressure Issues**](https://help.broaster.com/operator-pressure-fryer-troubleshooting#Pressure_Issues) [**Controller Issues**](https://help.broaster.com/operator-pressure-fryer-troubleshooting#TouchScreen_Issues)   | ### **Filter Motor & Filtering Issues** | | | --- | --- | | **Issue** | **Troubleshooting Steps** | | Filter motor is not running | Press red reset button on the back of the motor • Press the button firmly to reset the motor • Attempt to run the filter If issue persists, call for Service. | | If the motor is just humming, but not running | Try turning the filter on and off up to 10 times from the Filter Tab on the SmartTouch Touch Screen Controller to get the motor unstuck. If issue persists, call for Service. | | Motor is running, but is not bringing up the oil from the filter pan | Make sure filter pan is clean and components are installed properly   [Reference How to Assemble a Filter Pan](https://help.broaster.com/assemble-filter-pan?hsLang=en) Make sure the filter tube on the pan fully inserted into suction line Make sure o-ring on filter tube is installed and in good condition Check for suction at the suction line • If no suction, call for Service. • If suction is present, clean out filter pan and     try again with fresh filter paper and media • Make sure that filter screen is under the filter     paper If issue persists, call for Service. | | Drain Valve is not opening | Make sure that Pressure Valve is in the “Open” position with the orange drain handle up. If issue persists, call for Service. | | Oil is not draining | Make sure drain valve is open • Orange handle should be pointing straight up Use ram-rod to push crumbs through the drain valve • All crumbs must be removed every time you filter to ensure the drain valve remains clear If issue persists after the above steps are followed, call for Service. | | ### **Heating Issues** | | | --- | --- | | **Issue** | **Troubleshooting Steps** | | Unit is not heating - temperature is not rising | Ensure the unit is on the Cook Tab Turn unit OFF then ON and check to see if the pilot and burner lite • An igniter should glow for just a few seconds, then the pilot should light, then the main burner If igniter doesn’t glow, make sure the wires are plugged into the gas valve properly • If all wires are plugged in properly, call for Service. If the igniter glows, but no pilot lights • Check that the manual shut-off valves in the gas lines are all open • Make sure that the gas line is properly connected to the back of the unit • Ensure that there are no fans causing an air current under the unit If issue persists, call for Service. | | ### **Pressure Issues** | | | --- | --- | | **Issue** | **Troubleshooting Steps** | | Unit is not building pressure into the green area on the pressure gauge | Make sure that enough product is being cooked • At least 6 mixed pieces for the Broaster 1800 or 10 mixed pieces for the Broaster 2400 Make sure that oil is up to proper temperature Check that the O-Ring is properly installed on the cover Determine where the steam is escaping • If coming from exhaust stack before up to proper pressure (min. 10 PSI), open and close valve several times in an attempt to clear debris from the valve If issue persists, call for Service. | | Pressure Valve is not closing | Make sure that drain valve handle is all the way closed. • Handle should point straight to the right If issue persists, call for Service. | | ### **TouchScreen Controller Issues** | | | --- | --- | | **Issue** | **Troubleshooting Steps** | | Screen is blank with blue bar across top of screen reading “Calibrate Touch Screen” | Press small red box at upper left-hand corner of screen for one second • Box will move to upper right-hand corner of screen Press red box again for one second • Box will move to lower left-hand corner of screen Press red box again for one second • Calibrate Screen will disappear and be replaced by the “Check Oil Level” screen If issue persists, call for Service. | | Buttons on the screen are unresponsive | Turn power switch to Off Turn power switch to On while holding one finger on the middle of the screen • Calibrate Screen will appear Follow steps for calibrating the touch screen outlined above If issue persists, call for Service. | | Screen is completely blank | Check that Power Switch is turned to On position Check that the power cord is plugged into proper receptacle Check that the circuit breaker isn’t tripped If issue persists, call for Service. |     - [General Questions](https://help.broaster.com/general-questions?hsLang=en) - [Broaster Pressure Fryers](https://help.broaster.com/broaster-pressure-fryers?hsLang=en#main-content) - [Training](https://help.broaster.com/broaster-pressure-fryers?hsLang=en#training) - [Operator's Manual](https://help.broaster.com/broaster-pressure-fryers?hsLang=en#operators-manual) - [Cleaning](https://help.broaster.com/broaster-pressure-fryers?hsLang=en#cleaning) - [Specifications](https://help.broaster.com/broaster-pressure-fryers?hsLang=en#specifications) - [Troubleshooting](https://help.broaster.com/broaster-pressure-fryers?hsLang=en#troubleshooting) - [Parts](https://help.broaster.com/broaster-pressure-fryers?hsLang=en#parts) - [Decode Serial Number](https://help.broaster.com/broaster-pressure-fryers?hsLang=en#decode-serial-number) - [Broaster Ventless Fryers](https://help.broaster.com/broaster-ventless-fryers?hsLang=en#main-content) - [Manuals](https://help.broaster.com/broaster-ventless-fryers?hsLang=en#manuals) - [Parts](https://help.broaster.com/broaster-ventless-fryers?hsLang=en#parts) - [Cleaning](https://help.broaster.com/broaster-ventless-fryers?hsLang=en#cleaning) - [Troubleshooting](https://help.broaster.com/broaster-ventless-fryers?hsLang=en#troubleshooting) - [Advertising & Marketing](https://help.broaster.com/advertising-marketing?hsLang=en) - [Operating Instructions](https://help.broaster.com/operating-instructions?hsLang=en) - [Troubleshooting Fresh Chicken](https://help.broaster.com/troubleshooting-fresh-chicken?hsLang=en) - [Accessory Equipment](https://help.broaster.com/accessory-equipment?hsLang=en) - [Smokaroma Pressure Smoker](https://help.broaster.com/smokaroma-pressure-smoker?hsLang=en#main-content) - [Recipes](https://help.broaster.com/smokaroma-pressure-smoker?hsLang=en#recipes) [![Chill listening crop-3](https://help.broaster.com/hs-fs/hubfs/Broaster_Company_Logo_NoTagline_Color-2.png?width=117&height=24&name=Broaster_Company_Logo_NoTagline_Color-2.png "Chill listening crop-3")](http://www.broaster.com) Broaster Equipment Help Center Copyright © 2026, Broaster Company